Ticket system to keep track of customer requests and assets
A HELPDESK SOLUTION FOR RESELLERS
Tangix HelpDeskPRO is a web-based helpdesk software specially developed for, and used by, resellers. All basic functionality regarding calls and statistics is included and on top of that a lot of functions for keeping track of customers, customers licenses and license renewals.
Tangix HelpDeskPRO is a web-based system connecting users, staff and admin personnel in the same system. Most major web-browsers are supported, all providing the same layout and functions. Tangix HelpDeskPRO is built on robust technologies such as MySQL, apache and AJAX providing a fast, scalable and stable solution for every application and size of business.
Commonly used functions are available to the support staff directly from the main pages. Using the Rich Internet Application approach (“Web 2.0”) where applicable gives a responsive system and at the same time provides an efficient environment for the helpdesk staff.
STATS, STATS AND MORE STATS
As a helpdesk manager it is vital to have a smooth support process. Tangix HelpDeskPRO offers several ways to track the performance of the staff and also to monitor the customers’ requests and needs. In-depth statistics about each customer’s requests are available and also tracking of complexity to be able to provide training to customers based on the requests logged.